All sales of any Workshops, DVD’s, Books, E-Books, or other Digital Software (including Indicator Studies) are final. We will not grant refunds for purchases of these products. There is no refund issued if you cannot attend a workshop. Whether you attend the course or not no refunds will be granted as all video sales are final with no refund.
Subscriptions may be canceled at any time by either party. These cancellations must be sent via email to support@AlphaShark.com. When termination is requested by a subscriber, subscription fees are not refunded. Rather, the current subscription will run its course to the end of the current billing cycle, at which point the subscription would then become inactive and the account canceled. Cancellation of service is not official until subscriber receives an email confirmation from AlphaShark Trading, and if your request is not answered in 3 business days, you will need to call us and confirm cancellation.
Subscribers to OptionHacker products are allowed to product change to another OptionHacker SKU one-time per account (an account in this case is equivalent to a unique e-mail granted access to OptionHacker). Subsequent requests will be denied.
Voiding subscription auto-renewals are only available via Credit Card payment. The request must occur before 2pm CST, transactions are settled past this time. Subscriptions using PayPal as the payment processor MUST have a cancellation request in advance of auto-renewal, as the option to void is not available.
This policy is posted clearly on our website and was included on the checkout page at the time of your purchase. By purchasing one of our products you agreed to this policy and to all of our disclaimers on the website.